GiveGab Enterprise
All Systems Operational

About This Site

This page provides the up-to-date status for GiveGab Enterprise (previously Kimbia Platform) as well as relied upon services used to provide GiveGab Enterprise products.

For GiveGab Platform and Giving Day Platform status, see: http://www.givegabstatus.io

Core Platform Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Admin Control Panel Operational
90 days ago
100.0 % uptime
Today
Donation Processing Forms Operational
90 days ago
100.0 % uptime
Today
Scheduled Payment Processing ? Operational
90 days ago
100.0 % uptime
Today
mailgun Outbound Delivery Operational
Intercom Web Messenger Operational
Cloudflare Dallas, TX, United States - (DFW) Operational
Payment Processors Operational
Braintree United States Processing Operational
Gateway Services Credit Card Processing Operational
Stripe API Operational
Gateway Services Transaction API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 15, 2019

No incidents reported today.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019
Resolved - The code patch containing a guard ensuring that any payment schedule charge request made by the platform is in its proper sequence was successfully applied after business hours on Friday, September 6th.

We have monitored the daily scheduled transactions and have not seen a re-occurrence of any out-of-sequence charges and we believe the issue to be resolved.
Sep 9, 00:32 EDT
Update - The refunding all of the out of sequence charges was completed at approximately 8:15 pm Central Time on Thursday, September 5th.

A code patch containing a guard ensuring that any payment schedule charge request made by the platform is in its proper sequence is planned for after hours on Friday, September 6th.
Sep 6, 13:02 EDT
Monitoring - Around 7:15 Central Time this morning, we confirmed that a limited number of recurring plans were charged out of sequence. Donors were only charged once, however, they were charged on a different date than originally scheduled through their recurring plan. None of these charges were duplicates of the today's expected scheduled charges performed by the platform at 2:00 am Central time.

At 3pm Central time we began refunding all of the out of sequence charges. These charges should appear as VOIDs at respective Payment Gateways because they were submitted within 24hrs of the original errant charges. This incident will be updated when all of the refunds have completed.
Sep 5, 19:54 EDT
Update - We are continuing to investigate this issue.
Sep 5, 12:15 EDT
Investigating - We are currently investigating a report of unexpected charging of specific recurring plans this morning beginning around 7:00 am CT. We do not believe these are duplicate charges for payments made during our normal recurring process at 2:30 am CT, but rather charges to specific payment plans that would not have normally charged today.
Sep 5, 12:15 EDT
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.

Sep 1, 2019

No incidents reported.