GiveGab Enterprise
All Systems Operational

About This Site

This page provides the up-to-date status for GiveGab Enterprise (previously Kimbia Platform) as well as relied upon services used to provide GiveGab Enterprise products.

For GiveGab Platform and Giving Day Platform status, see: http://www.givegabstatus.io

Core Platform Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Admin Control Panel Operational
90 days ago
100.0 % uptime
Today
Donation Processing Forms Operational
90 days ago
100.0 % uptime
Today
Scheduled Payment Processing ? Operational
90 days ago
100.0 % uptime
Today
mailgun Outbound Delivery Operational
Intercom Web Messenger Operational
Cloudflare Dallas, TX, United States - (DFW) Operational
Payment Processors Operational
Braintree United States Processing Operational
Gateway Services Credit Card Processing Operational
Stripe API Operational
Gateway Services Transaction API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 19, 2019

No incidents reported today.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
Resolved - This incident has been resolved. After the completion of the last maintenance window we have not seen the re-occurrence of the behaviors experienced on Wed 5/15.
May 16, 15:31 EDT
Monitoring - The GiveGab Enterprise platform experienced an outage of 33 minutes from 12:37pm CT until 1:05pm CT.
Existing platform alert monitors reported a lack of response from some of our instances at 12:45pm CT.

We attempted to determine the source of trouble for 10 minutes and identified that the database was unresponsive.

After 5 minutes of trying to gain access to the database to determine the root cause, we took extreme measures and restarted the database. This restart ended the outage and we continue to review system logs to identify the root cause.
May 15, 15:14 EDT
Investigating - We were aware of momentary downtime when accessing the control panel. Currently, all systems are operational. We will continue to monitor performance to ensure platform stability.
May 15, 14:11 EDT
Completed - The scheduled maintenance has been completed.
May 16, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 EDT
Scheduled - During this maintenance window we expect the Admin panel to be inaccessible for around 1 hour. Any Admin sessions logged in during the start of the window will be forced out.

We do not expect any impact on form rendering or inability to take transactions.
May 15, 18:25 EDT
May 14, 2019
Completed - The scheduled maintenance has been completed.
May 14, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 07:00 EDT
Scheduled - In expectation for the GiveGab Enterprise platform's upcoming annual PCI compliance certification, additional security configurations will be added to the platform's servers. **The processing of donation, registration and RFI forms will be suspended during this maintenance.**
May 8, 14:30 EDT
May 13, 2019
Completed - The scheduled maintenance has been completed.
May 13, 19:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 19:00 EDT
Scheduled - In expectation for the GiveGab Enterprise platform's upcoming annual PCI compliance certification, additional security configurations will be added to the platform's servers. NOTE: This maintenance will only impact Administrative users logged into the Admin panel, requiring a re-login after the update is completed.

We expect the processing of donation, registration and RFI forms to continue as normal during this maintenance.
May 8, 14:27 EDT
May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019

No incidents reported.

May 5, 2019

No incidents reported.