GiveGab Enterprise
All Systems Operational

About This Site

This page provides the up-to-date status for GiveGab Enterprise (previously Kimbia Platform) as well as relied upon services used to provide GiveGab Enterprise products.

For GiveGab Platform and Giving Day Platform status, see: http://www.givegabstatus.io

Core Platform Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Admin Control Panel Operational
90 days ago
100.0 % uptime
Today
Donation Processing Forms Operational
90 days ago
100.0 % uptime
Today
Scheduled Payment Processing ? Operational
90 days ago
100.0 % uptime
Today
mailgun Outbound Delivery Operational
Intercom Web Messenger Operational
Cloudflare Dallas, TX, United States - (DFW) Operational
Payment Processors Operational
Braintree United States Processing Operational
Gateway Services Credit Card Processing Operational
Stripe API Operational
Gateway Services Transaction API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 30, 2020

No incidents reported today.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Resolved - After a successful deployment of a product update at 11:13 PM ET, we confirmed that transactions were occurring successfully and began our routine post-release manual testing of the platform.

At 11:19 PM ET, our internal testing revealed degraded performance for newly deployed code that was intended to better leverage our caching vendor’s services. This degradation resulted in inconsistent form rendering and we immediately began the process to roll back to the April 14, 2020 release version.

At 11:32 PM ET, the rollback was complete, transactions continued to be taken and the form rendering returned to the expected consistency.

During this 19 minute incident Forms that had been loaded prior to the completion of the update would submit successfully. However, new requests for forms not previously loaded prior to the update would sporadically render. It is possible that donors/registrants may have been shown a form, but then not shown a form after a browser refresh, or vice-versa.
May 21, 00:03 EDT
May 20, 2020
Postmortem - Read details
May 21, 00:04 EDT
Completed - The scheduled maintenance has been completed.
May 20, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:02 EDT
Scheduled - We will be deploying a platform wide product update of both feature enhancements and bug fixes.

During this release window, we expect that:
- Any currently logged in Admins will automatically be logged out and will not be able to log in until the release is completed (Administrative Control Panel)
- All embedded Donation, Registration and RFI forms will continue to display and process submissions/transactions
- Secure Report URLs will function, however the delivery of the result file may take longer than usual for requests initiated during the release window (API)
- RESTful XML endpoints will function, however the delivery of the results may take longer than usual for requests initiated during the release window (API)
- Scheduled payment processing (ongoing and installment payments) will transact at their normally scheduled time
May 20, 12:42 EDT
May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020
Completed - The scheduled maintenance has been completed.
May 16, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 04:00 EDT
Scheduled - We will be undergoing required PCI security updates to the main database during this maintenance window.

During this maintenance window, we expect that:
- Any currently logged in Admins will automatically be logged out and will not be able to log in until the maintenance is completed (Administrative Control Panel)
- All embedded Donation, Registration and RFI forms _will not display_ until the maintenance is completed.
- Secure Report URLs _will not deliver results_ until the maintenance is completed. (API)
- RESTful XML endpoints _will not deliver results_ until the maintenance is completed. (API)
- Scheduled payment processing (ongoing and installment payments) will transact after the maintenance is completed.
Apr 29, 13:12 EDT