GiveGab Enterprise
All Systems Operational

About This Site

This page provides the up-to-date status for GiveGab Enterprise (previously Kimbia Platform) as well as relied upon services used to provide GiveGab Enterprise products.

For GiveGab Platform and Giving Day Platform status, see: http://www.givegabstatus.io

Core Platform Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Admin Control Panel Operational
90 days ago
100.0 % uptime
Today
Donation Processing Forms Operational
90 days ago
100.0 % uptime
Today
Scheduled Payment Processing ? Operational
90 days ago
100.0 % uptime
Today
mailgun Outbound Delivery Operational
Intercom Web Messenger Operational
Cloudflare Dallas, TX, United States - (DFW) Operational
Payment Processors Operational
Braintree United States Processing Operational
Gateway Services Credit Card Processing Operational
Stripe API Operational
Gateway Services Transaction API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 3, 2020

No incidents reported today.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020
Resolved - At 3PM CT our hosting vendor began making changes to the IP addresses of the Enterprise platform services without our explicit authorization. This appeared to us internally as small (under 2 minutes) outages for our domain names (ex. api.kimbia.com). This persisted for 40 minutes resulting in degraded performance, but was not a platform wide outage. During this window some customers may have experienced a combination of the following effects:
- Embedded Forms not displaying
- Form submissions timing out when passed to a payment gateway
- Admin panel slowness
- Admin panel sessions being logged out
- If a payment gateway relies on a whitelist of accepted server IP addresses, then a denial of transactions submitted from the GiveGab Enterprise platform

Once we became aware of the unauthorized IP address changes the issue was immediately corrected. We have reviewed the list of impacted transactions and will be reaching out to the impacted customers directly.
Mar 30, 19:00 EDT
Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 19:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time to apply mandatory security updates. We do not expect this will impact our customers or their donors/registrants. We expect forms will be able to process transactions and the Administrative panel will be accessible and functional during this window.
Mar 26, 12:01 EDT
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.