Un-Scheduled Maintenance Tonight
Scheduled Maintenance Report for GiveGab Enterprise

Update 4/17/23:

During the datacenter migration a handful of transactions were recorded in the old datacenter and stranded there. Maintenance to pull those transactions into the new datacenter inadvertently disrupted some transaction processing from April 13th 5PM Central until April 14th 1AM Central.

The problem transacting was discovered during the 1AM maintenance window intended to clean up errors in the imported records.

The team spent this last weekend assessing what donors had missed a giving opportunity, which donors had returned to try again after the problem was corrected and assessing the data integrity in general.

Work continues to insure no further instabilities result from any further corrections, cleanup and migration errata.

Update 4/14/23

During the cutover from Rackspace to AWS, 31 transactions were stranded on Rackspace.

Following the cutover, AWS reassigned their IDs to other, new transactions that were processed on our AWS servers. To migrate these 31 transactions new IDs were assigned that would not interfere with other transactions already in AWS. This reassignment of IDs, though tested, created errors in the platform and additional, new records were assigned subsequent IDs that also generated errors.

During maintenance last night the migrated records and all records created after that were reissued new IDs and the database instructed to reset the ID assignment.

At this time an error exists somewhere in the reassigned IDs preventing them from being displayed in reports or in the control panel.  We are identifying the error and developing a plan to correct this, but in the interest of stability over the weekend, we will not be performing any further database work until next week.

Posted Apr 14, 2023 - 15:29 EDT

The scheduled maintenance has been completed.
Posted Apr 14, 2023 - 03:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 14, 2023 - 02:00 EDT
A database issue is causing problems with campaign overviews within the platform. Our platform will undergo un-scheduled maintenance to implement a fix to correct this problem tonight at 1:00am CST. The expected maintenance window is 30 minutes, and the expected downtime that the system will be unable to receive donations will be 10 minutes.

During the maintenance window:
- Any currently logged in Admins will automatically be logged out and will not be able to log in until maintenance is completed (Administrative Control Panel)
- Form processing will stop for the 10 minutes noted above
- Secure Report URLs will function, however the delivery of the result file may take longer than usual for requests initiated during the release window (API)
- RESTful XML endpoints will function, however the delivery of the results may take longer than usual for requests initiated during the release window (API)
- Scheduled payment processing (ongoing and installment payments) will transact at their normally scheduled time
Posted Apr 13, 2023 - 19:11 EDT
This scheduled maintenance affected: Core Platform (API, Admin Control Panel, Donation Processing Forms).