GiveGab Enterprise Status - Product Update

Product Update - May 20, 2020

Scheduled Maintenance Report for GiveGab Enterprise

Postmortem

This product release has been removed, and will be re-scheduled for a future date. The Platform has been rolled back to the most recent release version on April 14, 2020.

After a successful deployment of the product update, we saw degraded performance for newly deployed code that was intended to better leverage our caching vendor’s services. This degraded performance caused sporadic display of forms, so we made the decision to roll back the update.

The details of the incident can be found here: http://enterprise.givegabstatus.io/incidents/v1syypmhsc29

Posted May 21, 2020 - 00:04 EDT

Completed

The scheduled maintenance has been completed.

Posted May 20, 2020 - 22:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 20, 2020 - 21:02 EDT

Scheduled

We will be deploying a platform wide product update of both feature enhancements and bug fixes.

During this release window, we expect that:
- Any currently logged in Admins will automatically be logged out and will not be able to log in until the release is completed (Administrative Control Panel)
- All embedded Donation, Registration and RFI forms will continue to display and process submissions/transactions
- Secure Report URLs will function, however the delivery of the result file may take longer than usual for requests initiated during the release window (API)
- RESTful XML endpoints will function, however the delivery of the results may take longer than usual for requests initiated during the release window (API)
- Scheduled payment processing (ongoing and installment payments) will transact at their normally scheduled time

Posted May 20, 2020 - 12:42 EDT

This scheduled maintenance affected: Core Platform (API, Admin Control Panel).