Temporary Suspension of Paya/Sage Recurring Transactions

Scheduled Maintenance Report for GiveGab Enterprise

Completed

The scheduled maintenance has been completed.

Posted Apr 28, 2019 - 12:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 28, 2019 - 00:00 EDT

Scheduled

To accomodate to the 'Planned Platform Upgrade April 28, 2019 1:00 - 6:00 am EDT' (https://support.paya.com/44510-knowledgebase/308786-maintenance-and-service-interruption-alerts) the ongoing and installment transactions scheduled for Sunday, April 28 will be temporarily suspended.

Only scheduled payments using the following payment gateway configurations will be impacted. All others will transact on Sunday as expected:
- Sage Vault Gateway
- Sage Payment Processor
- Kimbia Merchant Services Processor

In order to minimize the impact on individual donors, we expect to manually run the suspended transactions later in the day, but only after Paya has confirmed the successful completion of their maintenance. In the case that the maintenance exceeds Paya's expected timeframe, the suspended transactions will instead be processed on Monday morning.

Posted Apr 26, 2019 - 14:57 EDT

This scheduled maintenance affected: Core Platform (Scheduled Payment Processing).